A top-shelf customer service team typically employs talented professionals known for their strong communication skills. Notably, ChatGPT and other GenAI chatbot models still lack the special touch only provided by a human customer representative. Still, finding this special talent requires an extensive recruiting effort to separate the chaff from the best service professionals.
For building an exceptional customer support team, let’s examine a few traits possessed by the best CSR talent. Leverage this advice to develop a profile identifying your ideal candidate for customer service professionals. Then connect with our team at CAREERXCHANGE (CXC) for a successful customer service recruiting process.
Exceptional Communication Skills remain Critical for Customer Service Professionals
The top customer service professionals typically possess excellent communication skills, especially those CSRs assigned to provide phone support. Obviously, verbal communication chops are especially important, but don’t overlook a candidate’s writing skills. CSRs, which have the flexibility to provide chat support to customers, are also important in the business world.
The recruiters at CXC know how to vet a CSR candidate’s verbal and written communication abilities. We leverage a rigorous screening process to ensure we only present the top candidates for your open position.
A Great CSR has Empathy for the Customer
Having real empathy for the customer needing support remains another important trait for CSR candidates. When combined with their strong people skills and communication chops, talented support reps make meaningful connections with customers. As a result, this exceptional level of service increases customer loyalty, helping your business enjoy higher sales. Pay close attention to evidence of empathy on a CSR’s résumé, including when speaking with their references.
CXC also understands the importance of empathic customer service professionals. When we recruit these candidates, we explore their work history for relevant experience in this area. Obviously, our interview and reference checking also provide meaningful evidence of this crucial trait.
Strong Product and Service Knowledge combined with the Ability to Learn
In the end, a customer service representative serves on the front lines of your company’s operations. As such, they need detailed knowledge of the products and services provided by your organization. Additionally, the ability to quickly learn new things also remains critical. A professional history filled with experience providing support for a wide array of product lines is a must!
When you need to hire a talented customer service professional, connect with the experienced team at CAREERXCHANGE.
As one of the top staffing agencies in South Florida, we provide exceptional candidates matching your company’s requirements. Schedule a meeting with us to discuss your current hiring needs.
