Building a Winning Customer Service Team: Three Traits to look for in your Next Hire
A top-shelf customer service team typically employs talented professionals known for their strong communication skills. Notably, ChatGPT and other GenAI chatbot models still lack the special touch only provided by a human customer representative. Still, finding this special talent requires an extensive recruiting effort to separate the chaff from the best service professionals. For building […]
Low-Cost Ways to Show Appreciation to Your Team this Holiday Season
The holidays provide a great opportunity to celebrate the achievements your staff accomplished throughout the year. Hosting a party offers a chance for interaction between your entire team, fostering a welcoming company culture. However, showing this appreciation in a cost-effective manner ultimately helps your company’s bottom line! Let’s explore a few low-cost (or even no-cost) […]
Hiring a Former Employee: Pros and Cons to Consider
During your most recent staffing process, a former employee applies for your company’s open position. This provides a unique opportunity to make an informed hire, after all, you likely understand their relevant skills and experience. Of course, how they first left your organization also influences any final decision on rehiring them. Let’s examine some of […]
Blending your Workforce: How to Integrate Temps with your Full-Time Team
Businesses in a myriad of industries typically employ a mix of permanent employees and temporary workers. Leveraging contingent or temp talent provides companies with the scalability to thrive no matter their current workload. It also provides a cost-effective approach to right-size your workforce to meet your current operational needs. Companies relying on a mix of […]
The Hidden Costs of Bad Hires: How to Avoid Common Hiring Pitfalls
Hiring mistakes cause significant problems for companies, no matter their business sector. First, your organization suffers a productivity loss, either from a failure to close a skills gap or lower efficiency. Additionally, all the time and resources spent recruiting and onboarding that failed hire ultimately need to be used again. With the goal of improving […]
The Benefits of Partnering with an IT Staffing Agency
No matter the current state of the economy, successfully hiring experienced technology professionals requires a focused and well-considered effort. However, managing this process internally sometimes overburdens a small HR team, typically causing a hiring mistake. As a result, the resources spent recruiting, onboarding, and training that new hire effectively become sunk costs. Avoiding that scenario […]
